This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as member services. This includes but is not limited to processing book orders, shipping, sending/receiving invoices, and purchase orders. The Customer Fulfillment Associate is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. This position will also be responsible for marketing efforts for APHA Press and the publications department.

Providing pleasant and professional interaction with customers and distributors via phone, and email. Receiving, processing, tracking, and completing book orders. Including order for distributors such as AMAZON. Data entry of customer orders, shipments, payment applications, and order tracking. Completing customer follow-up communication to ensure order and service expectations have been met. Work with print on demand vendors, including, uploading daily orders, tracking, reporting. Work with fulfillment center including uploading daily orders, tracking, and reporting and invoice coding. Managing a database for customer orders, invoices, and promotional activity. Inventory management. New customers credit checks. Identifies issues attributing to account delinquency and discuss them with manager and finance. Preform marketing functions such as biweekly eblasts, ad placement, and catalog development. Preform ongoing marketing duties as assigned. Perform other duties as assigned. Work with the Membership Unit for cross promotional activities.

Associate/graduate Degree or equivalent experience. 1-3 year experience with sales, marketing and call center. 1–3-year experience managing product inventory. Proficient in Microsoft Office Suite is a must. Proficient in ordering processing from customer service through fulfillment. Skills/Competencies: Highly organized, accurate, personable, with the ability to reflect empathy to customers. Ability to multitask. Strong communication skills. Self-motivated and organized. Ability to think strategically and work independently. Strong collaboration with other department staff. Acute attention to detail. Conflict resolution skills. Excellent Phone etiquette. Data entry. Deep knowledge of shipping methods, USPS, UPS, FedEx, and DHL. Physical Requirements: The employee is primarily required to sit or stand up to 7 hours daily. The employee must frequently lift and/or move up to 25-55 pounds. Travel: Must be able to travel 1-2 per year including the APHA Annual Meeting.

Position is based in downtown DC near several metro stations.  Hybrid work environment.

Hours: 21 hours a week, part-time, Monday - Friday (daytime).  Number of openings: 1.

Applicants who meet the requirements and are interested in being considered for this position should submit the following information at: https://careers-apha.icims.com. 

• Cover letter;
• Resume;
• A writing sample;
• Salary requirement;
• At least 2 supervisory references and 1 professional reference (name, title, company name and phone number and email).

Vaccination Policy: New Hires and Employees must adhere to APHA COVID-19 Vaccination Mandate Policy.

CLOSING DATE:    Open Until Filled

SALARY RANGE: Mid to high 20’s (salary commensurate with experience & job role). APHA offers a competitive salary and excellent benefits.

EEO/AA/VETS/DISABILITY.  APHA is strongly and actively committed to diversity in its workplace.