This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as member services. This includes but is not limited to processing book orders, shipping, sending/receiving invoices, and purchase orders. The Customer Fulfillment Associate is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. This position will also be responsible for marketing efforts for APHA Press and the publications department.

The successful candidate will be the lead in managing APHA’s email marketing efforts and tools company-wide. The Email Marketing Specialist reports to the Deputy Director, Marketing. The ideal candidate will have a demonstrated record of success with email marketing, including engaging and growing supporter lists, working collaboratively across departments, and using email to enhance reach and increase revenue. Familiarity with Informz, HubSpot, Mailchimp, Klaviyo, Salesforce Marketing Cloud or similar system required.

The Office Services Assistant is responsible for providing logistical and administrative support to ensure the efficient operation of APHA’s office environment. This role includes handling mail processing and distribution, managing supply inventories, assisting with meeting and conference room setups, overseeing office equipment maintenance, supporting procurement processes, and providing light facilities maintenance. Additionally, this position provides backup support for reception duties as needed.